Knot Hat Tencel

• Can I change my order?

Once an order is submitted, we are unable to change the ordered products or the quantity selected. In this situation, we suggest you to contact us and cancel the incorrect order. Thereafter, we recommend you to place a new order on our website, with the correct items, at your own convenience.

• Can I change my delivery address?

If you wish to make a change in your delivery address, please contact our customer service and we will do our best to assist you in this matter. In the event that we are unable to process the address change directly on our system, usually because the package has already been shipped, you will need to return the order and create a new one with the correct address. Bohopanna is not responsible for any delay, or missing, delivery due to a faulty provided address or late change request by the customer.

• Can I add products to a placed order?

Unfortunately we can not add products to an existing order, instead we recommend that you place a new order. Please contact our customer service for related inquiries.

• How do I cancel my order?

In the event you wish to cancel your order, please contact our customer service.

If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, you may return the order to us. In case your order is delivered at a pick-up point you may request them to return the shipment to us. You as a customer are responsible for shipping costs associated with returns.

Only once the package has returned to our warehouse, will we be able to process the cancellation.